All systems are operational

Past Incidents

10th November 2025

Maricopa Help Desk TeamDynamix (Maricopa Helpdesk)

Investigating - We are currently investigating reports of performance degradations

  • TDX provided a local fix for this issue - incident has been resolved.

  • TeamDynamix states the fix from earlier today did not work as expected; they are are still working to resolve this issue.

  • Incident has been resolved.

    • 9th November 2025

    No incidents reported

    8th November 2025

    No incidents reported

    7th November 2025

    No incidents reported

    6th November 2025

    Maricopa Help Desk Maricopa Helpdesk Slowness

    District ITS has been made aware of issues accessing the Maricopa Help Desk, powered by TeamDynamix. The vendor is aware of system slowness, as indicated on their status page. An estimated resolution time is unknown.

    Team Dynamix has resolved the issue with the Maricopa Help Desk. If you continue to experience issues, please contact the ITS Helpdesk at 480-731-8632 or helpdesk@domail.maricopa.edu.

  • Team Dynamix has resolved the issue with the Maricopa Help Desk. If you continue to experience issues, please contact the ITS Helpdesk at 480-731-8632 or helpdesk@domail.maricopa.edu.

    • 5th November 2025

    No incidents reported

    4th November 2025

    No incidents reported

    3rd November 2025

    Admissions Application Admissions Portal connectivity issues

    Technical teams are continuing to troubleshoot an intermittent issue with connectivity at the District Office. Access to the online Admissions Portal, Maricopa Ticketing System, VPN Services, and other network resources may currently be unavailable. We have engaged our vendor partners to resolve this issue. An update will be sent as more information becomes available.

  • The technical teams have resolved the connectivity issue at the District Office, and all systems are now operational.

    • Network District Office Network Connectivity issues

    Technical teams are troubleshooting issues with Internet connectivity at the District Office. Comprehensive service impacts are not known at this time, though VPN services are impacted for remote employees. An update will be sent as more information becomes available.

  • The technical teams have resolved the connectivity issue at the District Office, and all systems are now operational.

  • Technical teams are continuing to troubleshoot an intermittent issue with connectivity at the District Office. Access to the online Admissions Portal, Maricopa Ticketing System, VPN Services, and other network resources may currently be unavailable. We have engaged our vendor partners to resolve this issue. An update will be sent as more information becomes available.

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